How We Work

Reach Out to Us

Fill out our contact us form or give us a call. We always respond within one business day.

Whether you just moved in or have lived in your home for years, we are happy to help you turn your design dreams into a reality.

Schedule Your Appointment

Either we call you or you call us. We will talk together for about 15-20 minutes to learn more about you, your project, and the ideas you have for your home. Next, we will schedule your complimentary consultation. We will need to meet with everyone who will be involved in the project at this appointment.

Decorating Den Interiors – Kozar Design Team offers a wide variety of quality products that range from traditional to modern and everywhere in between. We have thousands of samples of top-quality home furnishings products from drapery, blinds, shades, furniture, bedding, lighting, accessories, artwork, floor covering and wall covering from which to choose right in your own home so whatever you are looking for. More often than not, if it exists, we have it.

Complimentary Consultation – 1st Appointment

We know every project presents its own unique set of circumstances. We will take the time necessary to help establish the scope of your project and the style you desire. Don’t worry about the time; our initial design consultation is always complimentary. Our first appointment will typically last about an hour.

We ask to start with a 15-20 minute house tour; this allows us to see your style (or discuss a change in style), colors and discuss function of the room(s). We will also talk about any projects you may want to begin immediately, or in the future.  Then we will spend a few minutes “getting to know you” asking specific questions and take measurements to help with the design process.

We do not get into deep design work or show product at this appointment, but we are information gathering for our next appointment. The more information we have, the more we can help you. Next, we will review how we work with you, all within your lifestyle, investment and timing.

Investment & Retainer Agreement

During this first appointment we also set the investment amount and confirm what areas we are designing for you. We will work with you to determine an investment range that accomplishes your overall project goals whether it is one room at a time or the entire home. Our extensive variety of products means we can satisfy almost any investment range with good, better, best and luxury line of all products.  If you are purchasing product, we do not charge for our design time during the project.

We ask for a 10% retainer and sign a retainer agreement based on your investment amount for your project (which is rebated back to you the day we install everything). This simply guarantees our design time, as we typically do not charge “by the hour.” Before we leave your home, we will also schedule your design appointment to keep your project moving efficiently.

Design Begins

Now the fun part begins! Back at the studio the Decorating Den Interiors – Kozar Design Team gets started on bringing your new room to life, gathering together all of your choices in style, fabric, colors, and create a 3d space plan to let you envision how your new room will look. This stage often takes between 5-10 business days based on the scale of the project, as well as lead times from other projects.

During this stage we check inventory and availability, consider all of the information we gathered in that first appointment. We consider the quality, the style, the function, and longevity of the pieces we select for each design. We do ask that you stop shopping or looking around during this phase, since any new parameters in the room, like a new piece, or you see something that sets you on a different style, would oftentimes force us to start over and redesign for that new piece, delaying the process for you.

Design Presentation - 2nd Appointment

The part you’ve been waiting for! Whether in your home or our studio, we will present a digital presentation with high resolution photos of all your design options in combination with physical samples of a variety of design and product options all personalized and carefully curated just for you. We also will render the rooms in 3d to scale for you, and use a variety of different render methods for window treatments and more so you’ll know exactly how your new space will look.

We will present 2-3 design options for you to choose from. Based on our time spent together at our first appointment (and all involved were present), we have a very vivid concept of what you are wanting for your home design.  We leave our clients wondering how we were able to design and improve exactly what they were thinking of!  However, if there is anything that needs to be tweaked, we can make alterations to your plan at this time. Selections are made at this design appointment and a 60% deposit is required to place your order.  The balance due (less your retainer) the day we install everything.

Ordering Phase

This phase typically takes between 8-10 weeks, depending on lead times and busy seasons. Since 2020 however, delays in production, product availability, and shipping delays are more common. As such current lead times are longer, but each Monday we always check the status of each piece on order whether in production, shipped, or received. So rest assured, we will keep you updated throughout as to the status of your design and the timeline of installation day.

Installation Day

Once we can anticipate when all of your pieces will arrive, we will schedule your installation day. We use a professional moving crew and professional art and window treatment installers to revitalize your home, carefully bringing in and place each piece so you don’t even have to lift a finger, just let us in. Depending on the size of the project installation day can take a few hours to half a day, but it is all within one day!

Often times, we will bring extra accessories and accents to fluff your space for the big reveal. Accessories are the jewelry of a room, these add personality and character, and make a huge impact on the final look of the space. You are welcome to purchase these “final touches” on your new room if you desire. This is a great time to go run some errands or pamper yourself at the spa or with a round of golf while you eagerly await the big reveal.

"The Big Reveal"

It’s ready! We’ve placed all the final touches, opened the windows, and having everything sparkling for you to walk in. It’s time for the big reveal at the end, just like on HGTV! We love this part – seeing our clients react to how beautiful their new design is invigorates us!

“In the end, it was our vision because they listened to what we wanted and presented choices that we made. It was a positive experience from start to finish. We are happy with every single purchase and the overall look is exactly what we wanted. We highly recommend Sandy and Rachael from Decorating Den Interiors!” – Melissa from Vonore, TN

Enjoy Your New Space!

Now just relax and enjoy your new space! After we walk through, the remaining balance, 40% minus your 10% retainer, of your order is due the day we install. Rest assured, if you ever have any questions or concerns, we are always here to assist you, now or a year from now. We stand by our customer service and with our quality selection of products you will enjoy your new pieces for years to come.

The greatest compliment you can give us is a review on Google, Facebook, Houzz, Thumbtack or a simple email to us.  Referrals to your friends and family are always appreciated!

You are now ready to start your next project with us, and the transformation process begins again!  We love our clients!