FAQ
Q: Do I have to take off work in order to work with an interior decorator?
Q: How does Decorating Den Interiors work?
Q: How can you offer free design services?
Q: What happens on my first appointment?
Q: How do I determine a budget for my project?
Q: Is there a minimum or maximum project size?
Q: Will you work with my existing pieces/furnishings that are in the room?
Q: Do you shop with me in other stores?
Q: What’s the timeframe to get everything in?
Q: Can I get a plan and shop retail?
A: Our Studio is located at 521 Lovell Rd., Suite 205, Knoxville, TN 37932 – directly across from Modern Supply. (From Lovell Road Exit, turn toward the Harley Davidson sign and turn left just before the Harley Davidson.)
Q: Do I have to take off work in order to work with an interior decorator?
A: We come to you at your convenience. If there is a day that you possibly get home from work a little early, we can plan around that. If not, we will accommodate your schedule.
Q: How does Decorating Den Interiors work?
A: You can walk through a project from beginning to end here on our How We Work page. We offer a complimentary consultation on the first visit where we take a short house tour and discuss your project(s) and priorities. After that initial consultation, you should have a very good idea whether we are a good fit for you. We ask for a 10% retainer based on your investment range for your project (which is rebated back to you the day we install everything). This simply guarantees our design time, as we generally do not charge “by the hour.” Depending on the size of the project, we bring you back designs in about a week, offering you choices in style, fabric, colors and space plan. A 60% deposit is required once your order is placed, then it takes about 6-8 weeks for everything to come in. We install everything in one day.
Q: How can you offer free design services?
A: We are like any other retail establishment in that we buy at wholesale and sell at retail. That is how we support our business.
Q: What happens on my first appointment?
A: We ask to take a 15-20 minute house tour. This allows us to see your style (or discuss a change in style), colors and discuss function of the room(s). We also talk about any projects you may want to begin immediately, or in the future. We review how we work with you. All within your lifestyle, budget and timing. You can walk through a project from beginning to end here on our How We Work page.
Q: How do I determine a budget for my project?
A: We have good, better, best and luxury brands, so we are able to meet most budgets. If you have a pre-determined budget in mind, we can work within that. If you would like us to offer you a budget range we can complete the project within, we can provide a range at that time as well.
Q: Is there a minimum or maximum project size?
A: No. We do everything from one pillow to entire homes!
Q: Will you work with my existing pieces/furnishings that are in the room?
A: Absolutely! We are environmentally friendly and budget conscious with decisions that are made.
Q: Do you shop with me in other stores?
A: No. We do not offer one-on-one shopping services. We bring everything to you in the comfort and convenience of your home and present our designs in our design studio. Our curated collection of manufacturers offer everything you could need or want for your home; saving you time and money.
Q: What’s the timeframe to get everything in?
A: We do wait until all of your items have arrived before scheduling your installation. It takes approximately 12-14 weeks; although depending on what your project encompasses, some things will arrive as quickly as 4-6 weeks, others longer. At the design presentation we can give you a timeline for the scope of the pieces you have selected.
A: Yes, but it is costly. That’s why we do not let our clients buy anything they do not love! If you should receive something that you are not satisfied with or changed your mind about, there is a 33 1/3% cost, plus shipping, pick-up charges; the credit balance can be used toward future purchase(s). We stand behind all of our products for quality, workmanship and satisfaction.
Q: Can I get a plan and shop retail?
A: No, that is not how we do our business. Our 3D design plans use our specific suppliers; therefore, it would not do you any good. Sizes and scale can vary so much from piece to piece when shopping, there is not way to be sure you are getting a well-designed space. We will not compromise on the quality of our work.